AUTOSHIP FREQUENTLY ASKED QUESTION:
What is AutoShip?
AutoShip is a convenient automatic shipping schedule benefit that allows you to enjoy your regularly ordered eyedrops and supplements on a shipping schedule that meets your individual needs, without having to remember to go to your computer to place the order. It’s about never running out and always having what you need, when you need it, while earning more Reward Points.
How do I start AutoShip?
Vision Clarity has made this easy and simple. Set up AutoShip in your cart when you order online by selecting from the frequency drop-down boxes under AutoShip, or call 1-888-432-5824 to start set up with our customer service team. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.
How do I make changes to my AutoShip order?
By phone or online under My account, My AutoShip.
Is there any obligation to continue AutoShip?
No. You may cancel your AutoShip order anytime online under My account, My AutoShips, or by calling Customer Service at 1-888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. You will not receive or be billed for any future shipments unless the order has already shipped, in which case your order is fully returnable with our free returns benefit.
Does my AutoShip order get Free Shipping?
All Vision Clarity orders receive free shipping.
Can I delay my AutoShip order?
Yes, you can easily make changes to your ship date and AutoShip schedule.
What is an AutoShip schedule?
AutoShip schedule is the order delivery frequency you choose. We offer 20, 25, 30, 45, 60, 75, 90 & 120 day options.
What if items on my AutoShip orders are backordered?
You will be notified via email as to which items were backordered. They will be shipped separately when they become available at no additional shipping charge.
How do I return an AutoShip item?
We offer free returns. If for any reason, you are not completely satisfied, simply return the item within 60 days of receipt for a refund of the purchase price. You may also contact Customer Service at 1-800- 848-2808. Returning won’t cancel your AutoShip order; you’ll continue to receive future shipments according to your AutoShip schedule. Call Customer Service or Cancel online in My account, AutoShip management.
How do I earn 5% Reward Points?
We will automatically add 5% Reward Points to your account for each order that is an AutoShip. Our normal Reward Point percentage is 3%. With all AutoShip orders you will automatically earn 5% to redeem on your very next order, or save if you prefer to accumulate large amounts! Click here for information on our Reward Point program.
Can I use coupons?
Yes, you may use applicable coupons for your AutoShip orders. When you initially add your items to your shopping cart, use the coupon code that applies to your order during checkout. The coupon code will be applied to that AutoShip each time it gets charged to your account.