CUSTOMER

SERVICE

Welcome and thank you for visiting Vision Clarity Eye Drops. If at any time you need assistance with using our web site, completing or checking on your order, or if you have any questions please let us know. The links below are available for your reference. If you would like to talk to us personally, our office is available by phone at 888-432-5824.

Vision Clarity Eye Drops was created to serve you with integrity. We are committed to provide you with customer service that is fast, friendly, and responsive. From our liberal return policy, to personalized communication by the owner of Vision Clarity Eye drops, making sure our customers are happy and satisfied will always be our highest priority. We want you to get the most for your money, and your eyes.

AtVision Clarity Eye Drops, “We Want You to Be Healthy, & Happy!”

DROP US A LINE

CONTACT US

Vision Clarity Eye Drops
24338 El Toro Rd
STE E422
Laguna Woods, CA 92637

888-432-5824

info@claritycarnosineeyedrops.com

 

Thank you for your interest in Vision Clarity Eye Drops, where our sole purpose is to serve you. Your precious eyesight & satisfaction are our top priorities!

Please fill out the form to email your questions and comments to us 24 hours a day. We will respond to you via email or phone as soon as we can, often times with personal advice and tips. Your eyesight and wellbeing drive our mission!

  • This field is for validation purposes and should be left unchanged.

SHIPPING INFORMATION

Vision Clarity Eye Drops processes orders 7 days a week, and will ship the same or next business day. We will ship all orders by US Mail. Every attempt is made to ship orders that are received by 1:00 pm Eastern Standard Time the same day, but we are not responsible for unforeseen circumstances. This also includes expedited shipping options. Orders received over the weekend or national holidays may not process for shipment until the next business day. You may select from the following shipping options:

Within US Options:

  • FREE Shipping First Class USPS Mail for all orders – Free
    (Usually arrives in 2 to 8 days)
  • Priority USPS Mail – $6.95 per order
    (Usually arrives in 1 to 4 days)
  • Express USPS Mail – $24.00 per order
    (Usually arrives in 1 to 2 days)

International Options:

International orders do not qualify for free shipping offers due to the much higher international postage rates, compared to domestic rates. The following are the two postage options we offer for international shipping:

  • Priority USPS Mail International – $28.00 per order
    (Usually arrives in 4 to 15 days)
  • Express USPS Mail International – $47.00 per order
    (Usually arrives in 2 to 5 days)

We purchase delivery confirmation and tracking for all orders. If you do not have your package when the tracking delivery confirmation states that it was delivered, please contact your local Post Office and speak to the post master to locate your package. It often is at the post office at the carrier’s discretion, not that of Vision Clarity.

Our free shipping does not apply to international orders, sorry.

Certain products are restricted by various governments. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary wvidely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from claritycarnosineeyedrops.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. If an item is returned to us due to a customs related issue, you will only be credited for merchandise when the package is returned to us in the same condition it was sent.

TRACKING INFORMATION

All orders shipped have a deliver confirmation number that will be automatically emailed to you when your package is shipped.
Your may also email us to obtain the delivery confirmation number.

TRACK ORDER

REFUNDS AND RETURNS

To return an item please fill out this form completely to obtain your return authorization number. Your eyes and satisfaction are our top priority.

Every product is backed by our simple, liberal return policy: Within 60 days of receiving your order, you may return any item purchased from Vision Clarity Eye Drops for a full refund less applicable shipping costs. Please note:

  • We stand behind every item we sell. If you are not completely satisfied with your purchase for any reason, simply return the unused portion within 60 days from your purchase date for a refund. Unfortunately, we cannot process empty containers as returns. All others of the same item must be in their new, unopened, original factory-sealed container for a refund. More than one opened item of the same product will not be accepted or refunded.
  • Shipping charges cannot be refunded.
  • All merchandise may be insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot guarantee refunds.
  • Refunds will be issued upon receipt of the returned products under the above circumstances.

To process your return easily, please take the following steps:

  • Please use this form or call toll free at (888) 432-5824 for a return authorization number. We pledge a 24 hour response to your request.

We will email you with an approval and directions on processing your return, including the address to send your package to. In the return approval email you will receive from us, you will be provided with all the details to make this an easy, hassle-free return.

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